Store Policy:


Orders received after 4:00 pm EST will be processed the next business day. Please allow up to 48 hours to process and ship your order pending payment approval. When your order ships, you will receive an e-mail update with a tracking number for your package.

From time to time, due to popularity or demand for an item, we do sell out and in these instances, you will be notified via e-mail and your account adjusted accordingly.

If you have a special promotion code or a store credit code, please enter this code into the promotional code box during checkout. We are unable to modify an order once it has been placed. If you wish to purchase additional items, you must place an additional order.

Sales Tax

We charge a sales tax of 7.00% to all orders shipped to an Ohio address. We do not charge sales tax on orders being shipped to all other locations.

Payment Methods

We currently accept Visa, MasterCard and American Express.

Privacy Policy

We respect your right to privacy. We do not share or sell your personal information with any outside companies or third parties. When you make a purchase from our online store, the personal information you provide while creating or updating an account and at checkout, including name, billing address, telephone, e-mail address, ship-to address, and credit card information, is maintained on our secure server in our private files.

You may sign up for our e-mail newsletter list which provides you advance notice of sales, special promotions, new merchandise, events, and updates. These addresses are used internally and kept confidential unless required by law to disclose. You may opt out of this list at any time from the thewardrobecincinnati website or any e-newsletter we send you.